Plan · Co-Managed IT
Backup for the peoplewho back everyone up.
Your internal IT person or team knows your business better than anyone. Co-managed IT gives them enterprise-grade tools, help desk overflow and a bench of specialists to call on — without replacing anyone.
Overview
Internal IT teams are often stretched between daily tickets and long-term projects, with security responsibilities piled on top. We split the work however makes sense: we can take tier-one help desk calls, run patching and monitoring, or provide 24/7 security operations while your team focuses on strategic work.
You get access to our monitoring, documentation and security platforms, and shared visibility into every ticket and alert. Responsibilities are written down clearly, so nothing falls between two teams.
What's included
Everythingthat's included.
Extra depth for your in-house IT team: tools, overflow support and security expertise.
Help desk overflow
Tier-one and after-hours support so your team can focus on projects.
Shared tooling
Access to our monitoring, patching, documentation and remote support platforms.
Security operations
24/7 detection and response that escalates to your team and ours.
Project support
Extra hands for migrations, office moves and rollouts.
Specialist bench
Network, cloud and security engineers available when you need depth.
Vacation & coverage
Coverage when your IT staff are out, so the business never goes without support.
How it works
Four steps,no surprises.
Align
We define which responsibilities each team owns.
Integrate
Tools, ticketing and escalation paths connected.
Operate
Daily collaboration with shared visibility.
Review
Regular check-ins to rebalance work as needs change.
What changes
- 01An internal team that isn't burned out
- 02Enterprise tools at a small-business cost
- 03Coverage for vacations, sick days and emergencies
FAQ
Commonquestions.
Will co-managed IT replace our IT staff?
No. Co-managed IT is designed to support and extend your internal team, not replace it.
Who owns what?
Responsibilities are defined in a written matrix at the start of the engagement and reviewed regularly.
Can our team use your tools directly?
Yes. Your staff get their own access to the monitoring, documentation and remote support platforms we use.
Pairs well with
All services
Let's look at yourco-managed it together.
A one-hour, no-obligation IT and security assessment. You get a written report of risks and quick wins, whether or not you hire us.
Book a free assessmentFree · No obligation · Written report